At Mason Voyager, we strive to ensure you are completely satisfied with every purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

Eligibility for Returns
You may return items within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Products that show signs of wear or damage caused by the customer will not be accepted for return.

Return Process
To initiate a return, please contact us at [email protected] within 7 days of delivery, providing your order number and reason for return. Once your return request is approved, our team will provide you with detailed instructions for sending the product back.

Inspection and Approval
After receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days.

Refund Method
Since Mason Voyager operates with a cash-on-delivery payment system, refunds (where applicable) will be issued via bank transfer or store credit, as agreed upon during the return process.

Non-Returnable Items
Certain items, such as personalized products, clearance items, and hygiene-related products, are not eligible for returns or refunds.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at [email protected] with clear photos of the item and packaging. We will arrange for a replacement or a full refund at no additional cost to you.

Exchange Policy
Exchanges are only offered for defective or damaged items. To request an exchange, contact us at [email protected] with your order details and supporting photos.

Contact Us
For any questions or concerns about returns or refunds, please reach out to our support team at:
Email: [email protected]